Rubbernecker wants you to be completely satisfied with your purchase. We are happy to accept returns and exchanges for unused or defective merchandise. For Online orders returns must be made within 30 days of purchase. Shipping Charges are non-refundable if your order total drops below the free shipping the shipping charge will be added to your order. Any order that is returned due to being undeliverable the shipping charge is non-refundable. Please email us first to let us know it’s coming back and why. Any exchanges from Stamp and Scrapbook Show must be done at another show. Please return the merchandise along with a copy of the original packing slip invoice using traceable mail. Once we receive your package, we will promptly exchange or provide a refund as per your instructions. Please include a daytime telephone number so that we may contact you if we have questions regarding your return.